Frequently Asked Questions

Everything you need to know about shopping at Thailand's #1 Sports Store

What are the available delivery options and timeframes within Thailand?

We offer standard shipping across Thailand which typically takes 2-5 business days for Bangkok and metropolitan areas, and 3-7 business days for other provinces. Express delivery options are also available for select locations.

How can I return a product if it doesn't fit or I change my mind?

You can return unused items in their original packaging with tags attached within 14 days of receipt. Returns can be processed through our online portal or at any Supersports retail branch nationwide with a valid receipt.

Are the products sold on Supersports Thailand authentic?

Yes, we guarantee that 100% of our products are authentic and sourced directly from official global brands such as Nike, Adidas, Skechers, and New Balance.

What payment methods do you accept?

We accept a variety of payment methods including Credit/Debit cards (Visa, Mastercard, JCB), PromptPay, Rabbit LinePay, and Cash on Delivery (COD) for eligible orders.

Can I earn The 1 points when shopping online?

Absolutely. You can earn and redeem The 1 points on every purchase made through our website. Simply log in with your The 1 account details before completing your transaction.

How do I track the status of my order?

Once your order is shipped, you will receive a tracking number via email and SMS. You can also track your package by visiting the 'My Orders' section on our website or mobile app.